Complaints Procedure
MyBreast

Complaints Procedure

Your complaint is important to us

MyBreast has a philosophy based around excellence in surgical quality and patient care. To ensure that all of our patients receive the highest level of service, we take all complaints seriously and deal with them with the utmost importance.

How to make a complaint

If you have a complaint, you can either call us on 0843 636 8901 or email us at: customerservice@mybreast.org or write to us at:

MyBreast
49 Mount Pleasant
London
WC1X 0AE

Please include as much relevant information as possible, such as dates and names of staff which will help us look into your concern.

Our objective when dealing with each complaint

We deal with each complaint individually to focus our full attention on the issue at hand.

We treat each complaint with high importance and aim to resolve each issue promptly and politely.

We respond to each case with an appropriate explanation, an apology when we are at fault and as much information as possible of the action taken.

We learn from each complaint and commit to the improvement of our service structure.

How we deal with your complaint

We aim to reply to all complaints within five working days of the initial concern to acknowledge your correspondence.

You will then receive our response, outlining our feedback and conclusion.

We aim to treat every complaint with respect and in return expect equal consideration to be shown to our staff who handle complaints.

 

Breast reduction