Complaints Procedure

Your complaint is important to us

MyBreast has a philosophy based around excellence in surgical quality and patient care. To ensure that all of our patients receive the highest level of service, we take all complaints seriously and deal with them with the utmost importance.

How to make a complaint

If you have a complaint, you can either call us on 0203 642 1490 or email us at: [email protected] or write to us at:

MyBreast Limited
9 Harley Street
London W1G 9QY

Please include as much relevant information as possible, such as dates and names of staff which will help us look into your concern.

Our objective when dealing with each complaint

We deal with each complaint individually to focus our full attention on the issue at hand.

We treat each complaint with high importance and aim to resolve each issue promptly and politely.

We respond to each case with an appropriate explanation, an apology when we are at fault and as much information as possible of the action taken.

We learn from each complaint and commit to the improvement of our service structure.

How we deal with your complaint

We recognise that there may be occasions when the service provided falls short of the standards to which we aspire. To help address such cases we have a feedback complaints procedure in place.

If you have any concerns about any aspect of the service provided please speak to any member of staff, they will do their best to correct the situation or offer an explanation. If that does not resolve the situation, any member of staff will ensure that you receive a copy of the complaints procedure, please click here to download a copy.