Complaints Procedure
MyBreast

Complaints Procedure

Your complaint is important to us

MyBreast has a philosophy based around excellence in surgical quality and patient care. To ensure that all of our patients receive the highest level of service, we take all complaints seriously and deal with them with the utmost importance.

How to make a complaint

If you have a complaint, you can either call us on 0843 636 8901 or email us at: customerservice@mybreast.org or write to us at:

MyBreast
49 Mount Pleasant
London
WC1X 0AE

Please include as much relevant information as possible, such as dates and names of staff which will help us look into your concern.

Our objective when dealing with each complaint

We deal with each complaint individually to focus our full attention on the issue at hand.

We treat each complaint with high importance and aim to resolve each issue promptly and politely.

We respond to each case with an appropriate explanation, an apology when we are at fault and as much information as possible of the action taken.

We learn from each complaint and commit to the improvement of our service structure.

How we deal with your complaint

We aim to reply to all complaints within five working days of the initial concern to acknowledge your correspondence.

You will then receive our response, outlining our feedback and conclusion.

We aim to treat every complaint with respect and in return expect equal consideration to be shown to our staff who handle complaints.

 

Contact Us Today

MyBreast have the UK’s finest cosmetic plastic surgeons and we’re committed to offering you the highest standard of care, before, during and after your surgery. MyBreast charges a small fee of £25 for your no obligation first consultation that will take place with your operating surgeon and last approximately 30-45 minutes.

Please pop your details on our form and one of our friendly patient advisors will call you to answer any questions you may have and book your appointment, we'll give you all the information and time you need to think about your cosmetic surgery wishes. And, we’ll be here, caring for you every step of the way.

Here at MyAesthetics MyBreast, we take your privacy seriously. We will only use your personal information to administer your account and provide the products and services you have requested from us. However, from time to time, we would like to contact you with news and updates on services we provide. If you consent to us contacting you, please tick the box.

The information you provide will be used in accordance with the terms of our Privacy Policy and you can opt out at any time.

I consent to contact